Reference

Terms Conditions That Govern Your Account

These terms set out the rules that apply when you open an account, make deposits through DANA, OVO, or GoPay, and access the lobby on cumi46. Access to our services depends on local law and is available only where permitted in your region.

Account EligibilityDANA · OVO · GoPayJurisdiction-Dependent AccessAccount Security RulesPolicy Updates
cumi46 Terms Conditions That Govern Your Account
CONTACT CHANNELS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team is reachable around the clock. Players in Bekasi and across Indonesia can reach us through live chat, email, or our in-app help channel — whichever works for you on mobile.

Team online

Live Chat

Open the chat icon in the lobby for real-time help with account questions, payment status, or term clarifications. Available around the clock.

Email Support

Send detailed account or policy questions to our support address. We aim to respond within one business day for non-urgent matters.

In-App Help

The help section inside your account covers common term questions, wallet verification steps, and how to request account changes directly.

ACCOUNT PROTECTION

How We Handle Your Data and Account Security

Your account data is stored with encryption in transit and at rest. We collect only what is needed to verify your identity, process payments through DANA, OVO, or GoPay, and keep your account secure. We do not sell your personal data to third parties. Cookie data is used to keep your session active and to remember your lobby preferences across visits — you can manage cookie settings through your browser at any time.

Data Retention

We retain account and transaction records for as long as required by applicable regulations. You may request a summary of your stored data through support.

Cookie Policy

Session cookies keep you logged in. Analytics cookies help us improve the lobby experience. You can opt out of non-essential cookies in your browser settings.

Identity Verification

Before any withdrawal is processed, we verify that the account holder matches the registered identity. This step protects your balance from unauthorised access.

Change Requests

To update your registered name, email, or linked payment method, contact support with valid ID. Changes take effect after verification is complete.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, account access, data, and what to do if something needs to change.

Access depends on local law and is available only where online gaming is permitted in your region. Check whether your area allows access before opening an account.

If you do not accept a revised version of these terms, you should stop using your account and contact support to request account closure before the update takes effect.

Contact our support team through live chat or email with your account details. We will provide a summary of the data we hold on your account within a reasonable timeframe.

Matching names are required to verify that the payment originates from the registered account holder. Mismatched names may cause your deposit or withdrawal to be held for review.

No. These terms allow only one account per person. Opening duplicate accounts is a breach of our terms and may result in suspension of all associated accounts.

Verification is completed by our team after you submit the required documents through support. Straightforward cases are usually resolved quickly; complex cases may take longer.